ZURAA is responsible for the processing of personal data through zuraa.nl.

ZURAA
Frobenstraat 25
3045 RD Rotterdam
The Netherlands
Email: info@zuraa.nl

Depending on how you use our store, we may process:

• Name, billing and delivery address, email address and phone number.
• Order, payment, shipping and return details and messages to customer service.
• Payment status and related transaction data through payment partners; complete payment card details are generally processed by the payment provider.
• Technical data such as IP address, browser, device and website usage.
• Marketing and cookie preferences where applicable.

We use data to fulfil purchases, arrange deliveries and payments, answer enquiries, handle returns, help prevent fraud and meet legal accounting obligations. We may also analyse website use and send news or offers where permitted by applicable law.

Depending on the purpose, our processing relies on:

• Performance of a contract, for orders, delivery, payments and related customer service.
• Legal obligations, for example tax records.
• Legitimate interests, for example security and fraud prevention following a balancing of interests.
• Consent, for certain marketing activities and tracking cookies where consent is required.

Where necessary, we share data with providers of ecommerce services (such as Shopify), payments, delivery, customer support and possibly analytics or marketing. We may also disclose data where required by law. Service providers receive access for the relevant purposes. We do not sell customer lists as a standalone product.

Depending on the service providers used, data may be processed outside the European Economic Area. Applicable privacy safeguards depend on the service and processing activity. Contact us if you would like information about a particular provider or international data transfer.

We retain personal data no longer than necessary for the purposes for which it was collected. Invoices and accounting records may be subject to statutory retention obligations. Other retention periods depend on the purpose, such as handling enquiries, customer service or security. Email us if you would like to know the retention period for particular data.

ZURAA uses necessary cookies, for example to operate the shopping cart and website. Analytics and marketing technologies may also be used. Where consent is legally required, it should be requested before use. You can manage your preferences through the cookie settings offered or contact us about your choices.

We use appropriate technical and organisational measures against loss and unauthorised access. Payments are processed through our payment providers. No digital system can guarantee absolute security.

Where provided for by the GDPR, you may request access, correction, deletion, restriction of processing or data portability. You may object to certain processing and withdraw consent where that is the legal basis. Email info@zuraa.nl. We may verify your identity and generally respond within one month. The law may allow more time for complex requests.

Send questions or complaints about our use of personal data to info@zuraa.nl. You can also lodge a complaint with the Dutch Data Protection Authority.

We may update this notice as our services or applicable rules change. The current version is published on this page. Where legally required, we will inform you of significant changes.