We strive to deliver your Zuraa products quickly and efficiently in the Netherlands and selected EU countries.

1. Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed during weekends or holidays will be processed on the next business day.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping may apply for orders above a certain amount, as indicated on our website.

3. Delivery Time

• Netherlands: 1–2 business days

• EU Countries: 3–5 business days

4. Track Your Shipment

Once your order has been dispatched, you will receive an email with tracking details so you can monitor your package.

5. Delays

Zuraa is not responsible for delays caused by postal services, customs, or other factors beyond our control.

6. Incorrect Address

Please ensure your address details are correct at checkout. Zuraa is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery at info@zuraa.nl. We will work with you to resolve the issue quickly.