How your order is delivered

1. Order processing

We prepare your order for dispatch on business days after receiving it and confirming payment. Orders placed on weekends or public holidays are normally processed from the next business day. The delivery estimates below are measured from the time you place your order; processing time is not added on top of them.

2. Shipping costs

Orders placed at zuraa.nl qualify for free delivery in the Netherlands and Belgium, with no minimum order value.

3. Estimated delivery time

Estimated delivery within the Netherlands is 1–2 business days, and for Belgium 2–3 days, counted from the time you place your order. These are estimates rather than guarantees. Orders placed on weekends or public holidays, or affected by unforeseen demand, may take longer. We aim to keep you informed of delays.

4. Track your parcel

Once your order has been handed to the carrier, we send you a dispatch confirmation by email with a tracking link where available.

5. Delivery delays

If your parcel is later than expected, email info@zuraa.nl with your order number. We will investigate with the carrier and help resolve the situation. Your statutory consumer rights in case of late delivery remain unaffected.

6. Incorrect or incomplete delivery address

Please check your address carefully before ordering. If you spot a mistake afterwards, contact us as soon as possible. We will try to correct the details before dispatch. If your parcel is already on its way, we will review the options. The consequences of a customer-provided address error are assessed case by case and do not automatically override your statutory rights.

7. Lost or damaged parcels

If your parcel has not arrived, is damaged or is incomplete, let us know as soon as possible via info@zuraa.nl. Photos of damage and packaging are helpful where available. We will investigate and provide an appropriate remedy under applicable law. When ZURAA arranges delivery to a consumer, the risk of loss or damage generally remains with us until the parcel is received.