Shipping Policy

At ZURAA, we deliver orders throughout the Netherlands and Belgium. This page explains how shipping and delivery work.

1. Shipping Costs

Orders placed through zuraa.nl are shipped free of charge within the Netherlands and Belgium. There is no minimum order value.

2. Delivery Times

Estimated delivery times are calculated from the moment you place your order.

• The Netherlands: 1–2 business days
• Belgium: 2–3 days

Orders placed on weekends or public holidays are generally processed from the next business day. Delivery times are estimates and are not guaranteed.

3. Order Processing and Dispatch

After receiving your order and confirming payment, we prepare your order for dispatch as soon as possible on business days.

4. Track & Trace

Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking link, where available.

5. Delivery Delays

If your order arrives later than expected, please contact us at info@zuraa.nl and include your order number. We will investigate the shipment status with the carrier and assist you. Your statutory consumer rights remain unaffected.

6. Incorrect or Incomplete Address

Please check your delivery details carefully before placing your order. If you discover an error after ordering, contact us as soon as possible at info@zuraa.nl.

If your order has not yet been dispatched, we will try to update the address. If the parcel is already in transit, we will assess what options are still available.

7. Lost or Damaged Parcels

If your parcel has not arrived, is damaged or contains missing items, please contact us as soon as possible at info@zuraa.nl.

Photographs of the product and packaging can help us assess the issue more quickly. We will investigate and provide an appropriate solution in accordance with applicable law.

8. Contact

For questions about shipping or delivery, please contact us at info@zuraa.nl.